01
One accountable partner
Application, infrastructure, and support under a single SLA — no vendor finger-pointing.
Services — Quality & support
Your systems, professionally run.
Application operations as a service: 24×7 monitoring, incident management, releases, and continuous improvement — one accountable team, one monthly report, clear SLAs.
Why enterprises choose this service.
02
Senior engineers on call
Escalations reach people who can actually fix things — not a script-reading tier one.
03
Improvement, not just upkeep
A monthly engineering budget for debt reduction and small features is built into every contract.
04
Transparent reporting
Uptime, incidents, response times, and spend in a monthly review you can forward to the board.
How we deliver.
Step 01
Transition
Runbook capture, monitoring, access, and shadow operation until we are confident — then cutover.
Step 02
Operate
24×7 monitoring, incident and problem management, patching, and release execution.
Step 03
Support
User-facing support desk with agreed hours and severity-based response targets.
Step 04
Evolve
Monthly reviews prioritize the improvement budget: performance, security, debt, small features.
Technology we use.
AWSAzureKubernetesGrafanaPrometheusPagerDutyJira Service ManagementGitHub Actions
Frequently asked questions.
What is included in a managed-service contract?
Monitoring, incident and problem management, patching, backups, releases, a support desk, and a monthly improvement budget — scoped precisely during transition.
Can you manage software you did not build?
Yes — about half our managed estate was built by others. Transition includes a code and infrastructure audit so we know what we are signing up to run.
How does pricing work?
A fixed monthly fee based on estate size and SLA tier, with the improvement budget included — no surprise hourly invoices.
What if we want to bring operations back in-house later?
The contract includes a defined exit: documentation, runbooks, and a transition period are yours by right.
Related services.
In depth
Managed services: your systems, our 2 a.m.
After go-live, software becomes an operations problem: monitoring, incidents, patches, user requests, and the steady stream of small changes that keep systems aligned with the business. Our managed services take that weight — 24×7 operations from Chennai with SLAs, runbooks, and named engineers who know your estate.
Engagements are tiered to fit: monitoring-and-response, full application operations, or complete estate ownership including infrastructure. Every account gets an onboarding that documents architecture and failure modes, SLO-based alerting, and a monthly service review with incident trends and improvement actions — not just ticket counts.
Because we are an engineering firm first, managed services include an improvement budget: small enhancements, tech-debt fixes, and performance tuning shipped continuously. Systems under our care get better with age — which is why several client relationships have run five-plus years, often extending into support & maintenance for entire portfolios.
SLAs with teeth
Response and resolution targets tracked and reported — accountability in writing.
Named engineers
A stable team that knows your systems — context never resets at shift change.
Improve, not just operate
A built-in enhancement budget keeps estates modernizing month over month.